Shipping Policy & FAQ
Handcrafted delivery, managed with reverence.
✦ What are your shipping rates and transit promises?
Every order is carefully cushioned and packed with organic, recyclable materials in Baltimore. We partner directly with USPS via Pirate Ship to provide clear, weight-based rates and verified transit windows:
Domestic Delivery Promises
- ✨ Free Domestic Shipping: Complimentary standard shipping on all retail orders over $45.00.
- 📦 USPS Ground Advantage: 2–5 business days across the continental U.S. (Alaska, Hawaii, Puerto Rico up to 26 days).
- ⚡ USPS Priority Mail Upgrade: 1–3 business days (optional +$5.00 upgrade selectable at checkout).
- 📚 USPS Media Mail (Books & Journals only): 2–8 business days flat $5.95 rate.
- 📍 Baltimore Studio Local Pickup: Ready for collection in 1–2 business days (100% complimentary).
Standard Weight-Based Tiers (Under $45)
- Handling & Preparation: Handcrafted remedies are blended and bottled in small batches, shipping within 1 to 3 business days.
✦ How do I track my orders?
The instant your parcel is dispatched from our Baltimore apothecary, you receive an automated shipping notification email containing your USPS tracking number. You can also view live status anytime on your Client Account Dashboard.
✦ What is your international shipping policy?
We utilize Pirate Ship Simple Export Rate for international orders (capped at 4 lbs). Customers are responsible for any destination country import VAT, duties, and customs inspection fees upon arrival.
Biosecurity Regulatory Notice (Australia & New Zealand): Due to strict biosecurity import laws, raw dried botanicals, loose herbs, roots, and plant seeds cannot be exported to Australia or New Zealand.