Frequently Asked Questions
Here are the answers to our most frequently asked questions for your convenience.
Tell me more about your cancellation policy.
Cancel any order with ease with-in 24 hours. Visit our Contact us page and submit a customer request to cancel your order, include your order number in your request & you will receive a confirmation email of your order cancellation once processed.
- Refunds for cancelled orders are typically received in 7 to 10 business days.
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How does order processing work?
All regular orders are processed in 1-3 business days. Wholesale orders including quantities of 6 or more of any one item take 3 to 5 business days to process.
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How will my order ship?
All orders will ship USPS standard ground unless otherwise selected. USPS standard ground estimated delivery time is 3 to 7 business days. Expedited shipping is also available upon request with 1-3 day delivery time (addition fees included)
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Will I receive a receipt for my order?
Absolutely! You will receive a receipt by email at the email address given during the time of placing your order and you will also receive a hard copy is included with your order delivery for your convenience.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation. Send us a customer service request now!
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Chat with us
Yes, you can chat with us anytime Monday – Saturday 9am – 7pm est by sending us a direct message Contact Us page or by emailing us at: admin@HerbalisticWellness.com.
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Are there restrictions on returns, refunds, or exchanges?
Yes, depending on the product. Learn more about restrictions and/or exceptions by visiting our Refund Policy page.
Herbalistic Wellness Shipping Policy
At Herbalistic Wellness, we aim to provide you with the best shopping experience possible. Our shipping policy ensures that your orders are handled with care and delivered in a timely manner. Please read the following details regarding our shipping procedures and policies for a more detailed understanding:
Processing Time
- Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Herbalistic Shipping Policy Rates and Delivery Estimates
- Standard Shipping (Domestic): under 1 lb $3.99, over 1 lb $8.99, 3-7 business days
- Express Shipping (Domestic): starts at $13.99, 1-3 business days
- International Shipping: Rates vary based on location, 7-21 business days
Shipping Confirmation and Order Tracking
- You will receive a shipping confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.
Shipping Restrictions
- We currently ship to addresses within the U.S., U.S. Territories, and international locations.
- Shipping to P.O. Boxes or APO/FPO addresses may have limited options.
Damages and Issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
- You can reach our customer service team at [customer service email] for any shipping-related issues.
Lost or Stolen Packages
- Herbalistic Wellness is not responsible for lost or stolen packages. If your tracking information states that your package was delivered and you have not received it, please contact the carrier directly.
- We will, however, assist you in any way possible to resolve the issue.
International Shipping Customs, Duties, and Taxes
- Herbalistic Wellness is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Returns and Refunds
- For more information on returns and refunds, please visit our Returns & Refunds Policy page.
Contact Us
- For additional information or questions about shipping, feel free to contact us at:
- Email: admin@HerbalisticWellness.com
- Phone: =1(410) 449-0208
Thank you for choosing Herbalistic Wellness! We appreciate your business and are committed to providing you with quality herbal products and excellent customer service.
Still Have Questions?
Simply reach out to our team, we are here to support you on your journey to wellness.
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